IBM - Operations Analytics

Detecting issues before they become catastrophic

I was the design lead for this project. On the team were three ux designers, a researcher, a visual designer, and a front-end developer.

We applied IBM Design Thinking to the problem space in a workshop setting with customers.

This product was successfully released on the IBM Blue Mix cloud application marketplace.

Discovery workshop

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For this project we held a workshop with IBM clients.

Empathy mapping insights

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Working directly with users, we built empathy maps on the fly.

Sketching to ideate

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We did some ideation with the prospective users.

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